I ordered the s21 which is a lovely watch. Delivery on time. Fast dispatch.Now for the bad bit. The watch unfortunately does not hold it's charge and is way out on steps. Half of them don't even register. So I contacted sfl for a return and refund.After emailing telling them my problem I had a lengthy email from Sophie asking to do the usual things like to check it's charging properly and to try it in a different plug socket. She also asked if it had been exposed to water which I replied no it hasn't its a brand new watch and I've only just worn it to test it. She then went on to tell me to send a picture of the charging pins. I went one better and shown her a video of the steps it doesn't pick up at all. The reply to this was has it been near water? I have already stated it is brand new out the box and has not been in contact with any water what's so ever. I think Sophie is trying to say it's no longer under warranty if it's been near water from what I've read in previous reviews but my watch hasn't even had more then 1 hour on my wrist!! Let alone come in contact with water!!So after several emails I still haven't got a return address or am acceptance to refund me. I have spoken to my bank to get the money back and I will be proceeding with this if the matter isn't resolved!Sort it sfl and stop insulting peoples intelligence and honesty.Update. Offered to give me a refund. Returned the watch but not heard anything since? My delivery is showing that you have revived the item any update?Update. I did get my money back. Had Sophie not spoken to me like a complete child the first time round the experience wouldnt of been half as bad.Sophie please concentrate on your customer service skills as when people part with money they don't expect to be asked such ridiculous questions about a faulty item.Learn not think everyone is out to rob you and we are all screwing you over. If you get over that then you might start getting some better reviews.I have changed my star rating from 1 to 2 as I didn't expect to get a refund.It would of been better had I not of had the rubbish to begin with.
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