My son took his five-year-old vehicle in for service and MOT. They replaced the front discs and brake pads, which is expected, but then they failed the MOT for a loose seat, a common issue for this model. The total charges reached nearly £927, and they also wanted to charge £727 for a new seat with a long wait time. After waiting over 50 minutes for his vehicle, they informed him it was blocked in by another car. In over four decades in vehicle engineering, I've never seen such poor service. They eventually provided a courtesy car, but he now has to deal with more time lost due to their administrative issues. He never noticed any seat movement.
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