The machine has been out of order for 3 weeks, and reaching the support team has been extremely challenging. Although the repair took only 2 working days, I was left waiting 4 more days for a delivery date. An £800 machine failing after less than a year is unacceptable! I cannot recommend this brand's appliances.
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Smeg Service is committed to providing the customer with the highest level of service with our network of trained service engineers. We believe communication is at the heart of good service.