I’ve always had good experiences ordering from this company their service when placing an order is great. However, returning an item has been the most frustrating experience I’ve had.I ordered a door glass for my oven and called customer service before ordering to make sure I got the correct part. I explained exactly what I needed, and the representative confirmed the part number. Unfortunately, when it arrived, it turned out to be the wrong part.When I tried to return it, I was told I had to pay for the return shipping label. I wouldn’t usually mind, but since I ordered the wrong part based on their representative’s recommendation, I don’t think I should have to pay for the return.I called and spoke to a manager named Riann, but he also refused to help me get a free return label. I order from this company almost every week, and this was my first return I expected better support.Their ordering service is excellent, but their return process definitely needs improvement.
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