Ordered a couple of (very expensive) parts to repair a warming drawer as per their advertised pictures on their website. What arrived was completely different to the pictures and when I told them about it they admitted that their website was out of date and in fact the parts that I needed were no longer available. I purchased the warming drawer in 2019 so it is just 5 years "young". Firstly it should have lasted more than 5 years before breaking down and secondly they should still have spare parts available for something that "young". I asked them to provide an alternative solution and they pretty much told me to put it in the bin and buy another one, which I did but not from Smeg - ever again.
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