Our oven is about a year old and developed an electrical issue. An engineer was dispatched to 'fix' it, but after replacing a part, the oven completely failed and locked shut, making it impossible to open. The effort to resolve this has stretched over a month, leaving the oven entirely unusable. With the holiday season approaching, I requested a quick solution. The first two representatives assured me they could facilitate a replacement through the original retailer, who could deliver in a few days. However, the last representative I spoke to indicated this wasn't feasible and that we 'might' receive the replacement before the holidays. In any situation, having a broken oven for six weeks is unacceptable, especially with Christmas coming up. I expected a more effective resolution based on earlier assurances. Ultimately, I no longer trust this brand and would prefer a replacement from another brand instead. In summary, I've encountered a subpar product and inadequate customer service. I will not consider purchasing from them again and do not recommend this brand; it's better to look elsewhere. Our previous oven lasted 25 years, and this one barely makes it past one year.
Claim your business profile now and gain access to all features and respond to customer reviews.
Smeg UK manufacture high quality domestic appliances for your home. Combining technology, style and design, Smeg products include: fridge freezers, ovens, hobs, range cookers, dishwashers, washing machines, small appliances and sinks and taps.
