Our oven is about a year old and developed an electrical issue. An engineer was dispatched to 'fix' it, but after replacing a part, the oven completely failed and locked shut, making it impossible to open. The effort to resolve this has stretched over a month, leaving the oven entirely unusable. With the holiday season approaching, I requested a quick solution. The first two representatives assured me they could facilitate a replacement through the original retailer, who could deliver in a few days. However, the last representative I spoke to indicated this wasn't feasible and that we 'might' receive the replacement before the holidays. In any situation, having a broken oven for six weeks is unacceptable, especially with Christmas coming up. I expected a more effective resolution based on earlier assurances. Ultimately, I no longer trust this brand and would prefer a replacement from another brand instead. In summary, I've encountered a subpar product and inadequate customer service. I will not consider purchasing from them again and do not recommend this brand; it's better to look elsewhere. Our previous oven lasted 25 years, and this one barely makes it past one year.
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Smeg UK manufacture high quality domestic appliances for your home. Combining technology, style and design, Smeg products include: fridge freezers, ovens, hobs, range cookers, dishwashers, washing machines, small appliances and sinks and taps.