Unfortunately, the kettles are simply faulty and not fit for purpose. I bought a matching kettle and toaster and they are very expensive and I would expect them to last longer than 2 years. I was told by a number of people that the kettles break easily and to not waste my money but i thought they looked nice and would match the kitchen. They last approximately 1 year - 18 months. I'm on my 3rd!!!! kettle and this now doesn't switch itself off it just continues to boil until you physically turn it off. All 3 kettles have been faulty and lasted no more than 18 months. The customer service originally admitted faults and replaced the kettle but have now just washed their hands and said there is nothing they can do, in fact they implied they had done me a favour by replacing the faulty kettles in the first place. The toaster broke once and customer service said i could buy another at 50% off but we looked at a youtube video instead and fixed it ourselves. I am a person who will happily spend money for good quality but i do expect it to last (especially longer than 18months). I've learnt my lesson and unfortunately I wouldn't buy another smeg product. A friend of mine bought a smeg fridge and that also broke but customer service wouldn't do anything to assist her on that occasion. You live and learn.
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Smeg UK manufacture high quality domestic appliances for your home. Combining technology, style and design, Smeg products include: fridge freezers, ovens, hobs, range cookers, dishwashers, washing machines, small appliances and sinks and taps.
