My elderly mother mistakenly bought a boxy tablet. Such errors can occur as people age. We reached out to the service to arrange a return and received an email that raised doubts about their credibility. The message outlined two options: 1. A 3% refund while keeping the product, or 2. Returning the item for a refund with several conditions. These included being responsible for all shipping costs, a 15% handling fee deducted from the refund, a return process that takes about a month, and the requirement to provide tracking information. They also mentioned that if customs holds the package, no refund would be processed. We were instructed to wait for their email with the authorized return address and not to use the one on the original package, which is alarming.
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