My elderly mother mistakenly purchased a boxy tablet. Mistakes like this can happen with age. We contacted the service to initiate a return and received an email that raised concerns about their reliability. The message outlined two options: a 3% refund while keeping the product or returning the item for a refund with several stipulations, including shipping costs and a handling fee. The return process would take about a month, and they noted that if customs held the package, no refund would be issued. We were instructed to wait for their email with the authorized return address, which is quite alarming.
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