The deliveries from Smiths News used to be fairly reliable, with occasional hiccups. Over the years, the delivery time has steadily slipped, so not it is about 20-30 minutes later than a couple of years ago.A couple of weeks ago, the deliveries were late. After a couple of days, I contacted Smiths News who asked for lots of details, which I provided, and then went silent, when I was asking when could the deliveries be expected, when would service be returned to normal, and what was the problem (so I could empathise).So I escalated this to the MD, Jon Bunting. I received an apology for the unprofessionalism and promised me he would get back to me. A week later, and a couple more emails as prompting, and there is no response.The failures of Smiths News have incurred me with a great deal of inconvenience; as I have had to make up to 3 trips out to find a newspaper; and costs - driving many miles to find a newsagent not supplied by Smiths News.Yet another company I see delivering newspapers clearly has their papers unaffected, yet not even the MD seems to know what is going on in his company.One to avoid if you can, and your papers from a different wholesaler.
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