smithsnews.co.uk

1.2
1.2 Based on 49 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Cuthbert
One word... Horrific.

Words cannot describe just how awful this company is. They are rude, corrupt, fraudulent, abusive towards customers in their mannerism of speaking and will happily change T&C's and lie to you regarding any agreement you have with them.I was due to have my deposit back 3 weeks ago, was promised it back 3 times, I finally called again asking where it is (due to hard times I am desperate for my money back to put into other stock) and they have decided that as I missed 2 payments (although I called the following day and paid) they are now going to keep my deposit until June next year "at a minimum" - meaning they have changed the T&C's as it mentions no where that this could happen, and they can't even give me a correct date as to when I can next attempt to retrieve my money.They will talk to you on the phone as though you are scum, and they are unapologetic when they make mistakes.If you try and call them, you'll get through to someone if they can be bothered to pick up the phone after maybe 15+ attempts, but don't expect a friendly voice or customer service of any kind. They will transfer you to someone else without telling you mid conversation if they cannot be bothered to talk to you.Rude, nasty, horrid company. I truly wish there was an alternative company. If there is someone representing an alternative company reading this PLEASE contact me. I need to get away from these horrid horrid people.

1
Date of experience: Nov 25, 2021

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More