This has to be the worst company in the world, god only knows how they stay in business (well I do actually it is only because there is no other option) my nearest depot is 10 minutes up the road yet I have to go through a phone line based in India, it has been years since I have actually managed to speak to someone based in the UK, Smiths news will be the death of many small newsagents, I have hundreds of A4 sheets filled with thousands of issues/incorrect credits/over-charges and there seems to be no where to escalate the problems to, at the moment I have 3 major issues on the go including the fact that we have gone from drop off number 2 to drop off number 9 meaning we have to open our shop an hour later every Saturday, how can that be right when our drop off is supposed to be based on our opening time, not the other way round, I hope this company goes under and someone else takes over that actually cares if they damage the business they are supplying. I would put money on the fact if someone does contact me from Smiths they will not be calling me from the UK
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