Avoid them at all costs, if there's any other newspaper and magazine suppliers go for it. Even if the prices are more. They are THE worse company in the UK, the staff are rude and undertrained. They leach of small businesses like us by charging for magazines and papers and not sending them and then you are left chasing them for weeks to get your money back. ALL of their staff are uneducated (apart from the drivers) and I mean this on a serious level. And to think their customer services couldn't get worse. They moved it to India! Where the staff are even more clueless and have the same I not give a f*** mentality as their staff in the UK, the only thing that's consistent with Smith News! Charged me for £300 delivery during the pandemic even though I was closed and had informed them way in advance. This was in April and I am still chasing them to get my money back. All their "managers" are again undertrained and have no real skill. They are full of fake promises like Shreeram, Arthur and Rohit. They can't even call the customer back. Every single staff member, and I mean this has a I don't give a F*** attitude they are not bothered about your problems, they don't want to resolve any issues. For example, when they charged me for delivery during the pandemic and I can hear the "advisor" Sonali relaxing in the park chatting and talking to her friends. Just yesterday when I was on the phone to Shreeram whilst I was complaining to him about the delivery charges during the pandemic and why nothing is being done, I can hear him sending and receiving messages on what's app and he is meant to be a MANAGER!!! Any issues I have from here on I will be posting each issue on here along with the "customer service" advisors name to document how terrible this company is. Something needs to be done now, I've sent too many complaints and nothing is being done. LITERALLY! Mr. CharotarP.S. The drivers are TOP CLASS people no issues with them whatsoever.
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