For a company that provides newspapers to a variety of clients they really have their heads up their arses. Mags and newspapers are missing from the order every week WITHOUT FAIL and don't even think about trying to call them up to resolve it. Because in the best scenario they will offer to send them tomorrow and then refund you once *you* have corrected them to say funnily enough you can't sell a Saturday paper on a Sunday. In some scenarios they will literally blame you for not putting in the claim the night before even though you obviously can't put in a claim for a paper that arrives on the same day. They will also berate you about claims for other days and separate issues instead of resolving the situation you called in for in the first place. It's clear they need a complete restructuring of supply and/or telesales staff.
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