Our Hans Grohe kitchen island tap/sprayer was only dribbling, all other taps in the house were working normally. Plumber arrived without any tools clutching a tablet which he constantly tapped into. After taking a glance beneath the bench he said he had to go to his vehicle to update his tablet. Back in the house he proceeded to read us a long spiel of the diagnostic work necessary and quoted us approx. $1,200! Any repairs to be on top of this! We declined as it was clear he was investigating the whole house plumbing commencing at the street mains. He relayed our reaction to his boss who came on speaker phone giving us their sales pitch justifying the quoted price. As per other customer reviews there are two names for this company: Smiths Plumbing & Prestige Plumbing. It is apparent they are targeting the elderly, we are in our 80's. Our advice, DO NOT use them!We subsequently contacted another plumber who came with his tools (no tablet) and spent approx. 2 hours trying to fix the sprayer of our kitchen tap as this was the problem! Unfortunately, as it couldn't be repaired we purchased a new tap. He will install this for $200.
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