Review Time
I wish I can give negative review. We contacted Smith’s Plumbing Perth WA via a Google search, specifically because it stated no call-out fee, which was important to us. However, after the visit, we received an invoice for a call-out fee from a completely different business — Prestigious Plumbing NSW — which was never disclosed beforehand.
The plumber inspected a leaking hot water pipe and quoted $4,666 + GST, which we felt was extremely high. We calmly explained that we could not proceed without obtaining a few other quotes. At that point, the plumber became visibly angry and repeatedly pressured us to disclose our budget, despite us clearly stating we were not proceeding with the job.
When we declined to go ahead, he demanded immediate payment of a call-out fee before leaving the premises. We asked for the invoice to be sent so we could pay appropriately, only to discover it came from Prestigious Plumbing NSW, not the business we contacted. L
Later we called another plumber who finished the job for $250. The man/company is dodgy. a job of $250 but asking for $4666, Can not believe someone can ask for that much difference.
Overall, this experience felt misleading and unprofessional. The lack of transparency around business identity, unexpected call-out fees, aggressive sales behaviour, and pressure tactics are concerning. We would not recommend this service and suggest others proceed with caution.
AVOID AT ALL COSTS - CONMEN - SMITHS PLUMBING AKA PRESTIGIOUSAVOID AT ALL COSTS - CONMENThey advertise online as Smiths Plumbing in Brisbane however are actually Prestigious Plumbing Pty Ltd ABN 44 153 421 615.We seem to have a simple blocked drain / sewage pipe. Two lads came around and looked for a few minutes and then droned on and on and on about how there is no access, went into micro detail about how the toilet needs to be dismantled etc etc etc and it would cost around $3k.I asked them to email me the quote and I will get a second opinion as thats high for a blocked pipe...that's when the laughable and poorly executed high pressure sales tactics came out such as searching for discounts, asking me my budget, calling his supervisor (who also tried it on). I told these two around 6 times to email the quote / get out of my house...they kept going. My wife and kids found this highly amusing as they just would not listen.I had to practically push these clowns out of my door.These people no doubt prey on the elderly etc. I have reported them but stay well away from them.
I wish I can give negative review. We contacted Smith’s Plumbing Perth WA via a Google search, specifically because it stated no call-out fee, which was important to us. However, after the visit, we received an invoice for a call-out fee from a completely different business — Prestigious Plumbing NSW — which was never disclosed beforehand.The plumber inspected a leaking hot water pipe and quoted $4,666 + GST, which we felt was extremely high. We calmly explained that we could not proceed without obtaining a few other quotes. At that point, the plumber became visibly angry and repeatedly pressured us to disclose our budget, despite us clearly stating we were not proceeding with the job.When we declined to go ahead, he demanded immediate payment of a call-out fee before leaving the premises. We asked for the invoice to be sent so we could pay appropriately, only to discover it came from Prestigious Plumbing NSW, not the business we contacted. LLater we called another plumber who finished the job for $250. The man/company is dodgy. a job of $250 but asking for $4666, Can not believe someone can ask for that much difference. Overall, this experience felt misleading and unprofessional. The lack of transparency around business identity, unexpected call-out fees, aggressive sales behaviour, and pressure tactics are concerning. We would not recommend this service and suggest others proceed with caution.
Our Hans Grohe kitchen island tap/sprayer was only dribbling, all other taps in the house were working normally. Plumber arrived without any tools clutching a tablet which he constantly tapped into. After taking a glance beneath the bench he said he had to go to his vehicle to update his tablet. Back in the house he proceeded to read us a long spiel of the diagnostic work necessary and quoted us approx. $1,200! Any repairs to be on top of this! We declined as it was clear he was investigating the whole house plumbing commencing at the street mains. He relayed our reaction to his boss who came on speaker phone giving us their sales pitch justifying the quoted price. As per other customer reviews there are two names for this company: Smiths Plumbing & Prestige Plumbing. It is apparent they are targeting the elderly, we are in our 80's. Our advice, DO NOT use them!We subsequently contacted another plumber who came with his tools (no tablet) and spent approx. 2 hours trying to fix the sprayer of our kitchen tap as this was the problem! Unfortunately, as it couldn't be repaired we purchased a new tap. He will install this for $200.
Firstly - you will pay a call out fee.My elderly mother was pressured, bullied, and deliberately left confused about how much she was going to be charged.The invoice was issued under the name Prestigious Plumbing, however the company that actually attended her home was Smith’s Plumbing. This lack of transparency alone is concerning.My mother’s issue was simply that hot water was continuously running from her shower. She was told her entire hot water system needed to be replaced. A new 88L hot water system and the replacement of a couple of washers ended up costing her an outrageous $6,500.Taking advantage of an elderly, vulnerable person is disgraceful. Shame on Smith’s Plumbing for preying on people who trust you to do the right thing.* Please note the web address has wa included.
Avoid this company, the most ridiculously priced rip-off ever.I shouldn’t have signed the ridiculous quote but it was made out to sound like it would be hours of work. 1.5hrs and $1600 later to fix a leaking toilet. You seem to deal with a lot of different business names through the whole process, Starts as Smiths Plumbing, then your dealing with Prestigious Plumbing.
I was charged over $1600 to fix a leaking tap... in the urgency of getting the issue resolved, I accepted the quote, which I aknowledge was my decision. However, I later realised that the same work would have cost around $400 with other, more reasonably priced plumbers... I'm writting this review in the hope that it helps others take the time to seek alternative quotes before engaging this company
Charge to replace four taps came to $600.00 per tap! Utterly over the top. Some confusion over who you are actually dealing with as invoice came from another entity ABN 44 153 421 615 and tradie seemed to come from yet another, neither of which have a web presence. Strongly suggest you avoid this business.
These bullys came out to have a look at a water leak for my 80 year mother today which has been sent to her by the council. They quoted $1600 to detect the location of the water leak. They were arrogant and dismissive of my mother and just a terrible double act. Their business model is a $0 call out fee to quote.When she said no to there over the top quote just to find the leak, they got quite pushy and aggressive and insisted she would have to pay a call out fee. Stay away from these idiots. Their website looks like a nice family run business but they would rip off anyone they could, especially older people. They dont have any social media which is a massive red flag as they obviously do not want anyone to see what dirt bags they are.
I hired Smith’s Plumbing (invoiced as Prestigious Plumbing Pty Ltd) to repair a leaking toilet. While their website advertised “no call-out fee” and a $65 first-service discount, the actual experience was very different.The technician quoted $801 upfront, but after dismantling the toilet, he insisted a part was “broken” and demanded an additional $2,220+ immediately, claiming all plumbers would charge the same. I was pressured to pay a $1,000 deposit on the spot and monitored while completing the bank transfer. The behavior felt intimidating and coercive, leaving no opportunity to seek a second opinion.The pricing for the replacement part was grossly excessive—more than the cost of installing a brand-new toilet. There was also a complete lack of transparency regarding the business identity, as the invoice was issued under a different company name.I felt misled, pressured, and treated unfairly. I cannot recommend this service, and I strongly advise caution if considering hiring them.
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