I wish I can give negative review. We contacted Smith’s Plumbing Perth WA via a Google search, specifically because it stated no call-out fee, which was important to us. However, after the visit, we received an invoice for a call-out fee from a completely different business — Prestigious Plumbing NSW — which was never disclosed beforehand.
The plumber inspected a leaking hot water pipe and quoted $4,666 + GST, which we felt was extremely high. We calmly explained that we could not proceed without obtaining a few other quotes. At that point, the plumber became visibly angry and repeatedly pressured us to disclose our budget, despite us clearly stating we were not proceeding with the job.
When we declined to go ahead, he demanded immediate payment of a call-out fee before leaving the premises. We asked for the invoice to be sent so we could pay appropriately, only to discover it came from Prestigious Plumbing NSW, not the business we contacted. L
Later we called another plumber who finished the job for $250. The man/company is dodgy. a job of $250 but asking for $4666, Can not believe someone can ask for that much difference.
Overall, this experience felt misleading and unprofessional. The lack of transparency around business identity, unexpected call-out fees, aggressive sales behaviour, and pressure tactics are concerning. We would not recommend this service and suggest others proceed with caution.
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