Terrible customer service. Smobytoys are not official at all, despite using the Smoby branding. I'm not even sure if they have permission to use that, so that Trading Standards should be alerted. I bought a playhouse kitchen add on. One of the parts arrived damaged and it has taken 2 months and I am still chasing for a new part. Every time I call, I speak to someone who says they need to speak to Smoby and will get back to me and they never respond. I have been calling for weeks since the item arrived damaged and my children still can't play with the item despite ordering it over 2 months ago. The latest person to email, Tina, is now saying I need to contact Smoby directly and it's not their issue. I would think twice before buying from here, because they are quick to take your money but if there is a problem, they wipe their hands of helping you to resolve it. I will say they had one decent person in their customer service team, Nathan, who did call back when he said he would. Otherwise, everyone else has just not bothered. I will not be buying from them again and a complete risk to buy from them I would say.
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