Review Time
I bought the Smoby BBQ and the instructions were diabolical! I’d sooner pay an extra £10 than have all of the parts that don’t go together very well! Three adults tried and struggled to follow the instructions and one screw was missing! I purposely chose Smoby thinking it would be sturdy and easy to assemble. The tap still doesn’t work! Avoid at all costs! Looks good on box but does not work properly! I’d never buy a Smoby product again!
Ordered product on the 16th June (a Fiday) for a birthday present. Paid the near on £10 delivery fee which states it will be delivered in 1-2 working days. Being that I ordered it over the weekend I was expecting it to arrive no later than Wednesday 21st June. Its now Thursday 29th June and there is still no sign of the £142 (including the £10 delivery fee) slide. There have been several phone calls to smoby (or Jacksons leisure supplies) and all have been quite unhelpful in tracking the slide down. Seeing as the birthday I ordered it for has now been and gone I see no point in continuing with the order and will be contacting smoby (or Jacksons leisure supplies) for a refund.
Bought a Smoby playhouse on stilts which arrived yesterday, took about an hour 45 min to put together, once assembled we noticed a small crack on one of the side panels. We contacted seller (Argos) who gave us Smoby email, Leanne at Smoby responded to my email very quickly, politely and efficiently, gave her details requested, new panel and screws arrive tomorrow, in time for surprise for grandkids at weekend!
Terrible customer service. Smobytoys are not official at all, despite using the Smoby branding. I'm not even sure if they have permission to use that, so that Trading Standards should be alerted. I bought a playhouse kitchen add on. One of the parts arrived damaged and it has taken 2 months and I am still chasing for a new part. Every time I call, I speak to someone who says they need to speak to Smoby and will get back to me and they never respond. I have been calling for weeks since the item arrived damaged and my children still can't play with the item despite ordering it over 2 months ago. The latest person to email, Tina, is now saying I need to contact Smoby directly and it's not their issue. I would think twice before buying from here, because they are quick to take your money but if there is a problem, they wipe their hands of helping you to resolve it. I will say they had one decent person in their customer service team, Nathan, who did call back when he said he would. Otherwise, everyone else has just not bothered. I will not be buying from them again and a complete risk to buy from them I would say.
We purchased a Smoby Playhouse for our grandson’s Christmas. The build quality is excellent and it was not too difficult to put together. He loves it. When putting it together we managed to mislay a small part. All our fault. Contacted Smoby who have sent us a replacement part immediately. No charge and no questions asked. Brilliant service! Thank you Smoby.
I recently purchased the Smoby 180902WEB Flextreme Starter Set for my grandson. It is fantastic and definitely worth the price which was very reasonable!. I dodnt expect the car to be able to scale the track in the way my grandson wanted (boys hey) but it climbed up no problem and whizzed round the track. Great for little ones as the car is clipped and secured onto the track so there is no risk of it flying off. The car has headlights and the track has several colour options so you can piece them together how you wish.One or two peices dont seem to fix in quite as tightly as others but that i guess is the downside of plug in pieces.Very happy with this product!
I ordered a playhouse from the company to originally think I'd been scammed once again only to find out it's fedexs fault, kas and liz have gone above and beyond for me and save my children's Christmas. These ladies are a credit to the company. Hopefully my playhouse will arrive today if FedEx doesn't mess it up again. Thankyou to these ladies you really have saved Christmas ❤️ phone lines are abit slow but the staff are helpful when answered
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