I ordered some smoked salmon for my father on Fathers Day recently as he had mentioned a few months ago that he liked their smoked salmon and said that he used to buy it as Christmas gifts for his growers many years ago. I ordered some smoked salmon in a gift box (product MY2 - 400g sliced pack & gift box, picture showing smoked salmon in a lovely green presentation box) - what arrived was just a pack of smoked salmon in a messy looking sleeve that was too small for the pack of salmon. I emailed their customer service team to express my disappointment at the presentation of the item as well as my frustration with their delivery partner, I was called back straight away and the lady told me that she was also disappointed looking at the pictures and this is not what I should have received. As it was late on a Friday afternoon at that point she said she would have to investigate with their dispatch team on Monday and come back to me, but wanted to reach out to me before the weekend to let me know that they were looking into it. I was initially impressed by this, but it’s now two weeks later and I’ve heard nothing further which is incredibly disappointing. I would not order from them again, I think there are plenty of other smokehouses across Scotland that do take more pride in the products they sell and ship and I would try one of them next time.
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