This is my 3rd trust pilot review on Smooche for the same order -259998. I am setting out the order number here to test if I get another trust pilot email after this saying the Smooche request for additional details which I have already dutifully given twice. Genrev is the latest from Smooche to contact me after my trust pilot review to discuss how to resolve things and asked in the same email for me to change my trust pilot review even before things are resolved. To which I replied, simply send me my order and give me details when it will get to me. No surprise, Genrev went silent. I have had contact from Chloe, Mary and Genrev now and all 3 of them skirted away from my simple query regarding status of my order and Mary and Genrev both asked for good review when they haven't even shown that my order will be fulfilled. I have checked the tracking link and to date, there are no details.
This feels like a scam to me.
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Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
