smretro.com

3.8
3.8 Based on 81 reviews

https://smretro.com/reviews/...

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Stacy Anderson
Not satisfied

Not satisfied. I ordered a 1974 LFC top back in March for a 50th birthday. Sadly at the point DP retro went under I had not received the item and had many weeks assuming that was that. Then SM Retro appeared and assured us that old orders would be honoured. Several months of poor communication and no sign of the item by October I placed a negative review. I was promptly contacted by SM retro advising I would receive the order and asking me to remove the review. I did so and in October, after 7 months it arrived. The quality is really bad, nothing like the original picture. The inside of the LFC badge is very loose and sore on the skin, it's thin terrible fabric and stitching on the neck is faulty so appears twisted. I had asked for them to consider compensating the 7 month wait but had no response. Appreciate the company are going through a difficult time but this had been 7 months of poor service and deserved a refund in my view.

1
Date of experience: Oct 23, 2024

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