Ordered March 26 box on 10th March and signed up for subscription. Emailed to request update on 25th March and was assured all boxes are dispatched between 27th March and 3rd April... box has still not been dispatched and next payment is due next week. Tried to cancel from my account per the misleading advertisement, but cancellation is not available from account settings and instead I am redirected to call them on 0808 502 2665 to cancel. Trading Standards and ASA notified as this is false advertising and obstructive. I have since emailed requesting refund and cancellation of subscription as the order was not fulfilled. My daughter is disappointed, having waited nearly a month for the box. Customer journey and experience has been very poor - no transparency at all and obstruction to cancellation. We will order items from a dedicated online supplied instead. Not recommended.
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A monthly box of snacks from around the world.
