I ordered two items during a promotional offer but was charged twice for the transaction. I had to reach out through multiple platforms to get any response, waiting days for each reply. After sending around 20 messages, I was informed that the issue was with the payment service, which claimed this happens frequently. After two weeks without receiving the items, I faced more hassle, only to learn that the courier had lost the parcel, and they confirmed it hadn't even been dispatched. I tried contacting them through their social media, but my comments were deleted as they weren't positive. It makes me question how many other comments are removed. In the end, the company held onto £60 of my money for a month (still waiting for a refund) and I received no items. The customer support was unhelpful, blaming others instead of taking responsibility. It's disappointing, as I recall a time when they genuinely cared about their customers.
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