Firstly, indicating a one star review is far too kind, there should be an option to provide a minus value review for my experience with Snapbuy. Looking at existing reviews, clearly many people have had the same problem as me. I purchased an electric razor from Snapbuy on 10/10/25 but as it turned out, it wasn't required when it arrived. The product was returned unopened the same day I received Snapbuy's approval to return, with a return address in the UK. I have tracking confirmation the package was delivered. I have recorded 17 email correspondences with their German headquarters repeatedly saying they're looking into it, asking for tracking details they already have etc. After 4 months I have not received a refund, their responses are simply stalling tactics to avoid refunding my money which they have clearly no intention of doing. From Trustpilot reviews, this is clearly not an uncommon practice by Snapbuy which is both unacceptable and distasteful but yet continues.
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