Purchased a hoover from them mid November...used it briefly, the hoover itself fails to do its job. It over heats in moments doesnt pick up alot and what it does pick up falls out of the hoover when its switch off. If its faulty all i want to do is get it exchanged, otherwise i want it refunded. I have sent 3 emails to their customer service asking how to question this or return it... no reply, a 4th email was sent this morning. Extremely bad customer service... in a world where negativity spreads so quickly with social media.. not a threat just a fact!
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