Avoid SnapBuy – Untrustworthy and Frustrating ExperienceI purchased a smartwatch from SnapBuy that arrived defective—it would freeze and glitch so severely it resembled a device in convulsions. I contacted customer support and requested a return shipping label with a full refund, including the warranty.Instead of honoring that request, SnapBuy offered a series of partial refunds (20%, 50%, 80%) while insisting I keep the broken product. After repeated refusals, they finally offered a full refund—still with the condition that I retain the malfunctioning item.This experience felt more like a deliberate stall tactic than genuine customer service. Legitimate companies take responsibility for defective products. Scammers slow-roll and hope customers give up. I reported the transaction to my bank and won’t be doing business with SnapBuy again.Buyer beware: I strongly suspect SnapBuy resells returned, defective items as “new.” Proceed with caution if you’re considering a purchase.
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