I ordered and received a vacuum cleaner. I charged the battery, assembled the vacuum cleaner, and it did not work at all. Had difficult time finding out how to return but finally got an RMA number. I returned the product and it was received on June 13th. I still have not received a refund. I have tried several times emailing their customer support email address and do not get any response other than an automated message offering me a discount to keep the product. I tried looking for a phone number and cannot find any number for their Braintree, MA location (where I returned to product to) or their Wilmington, DE location listed online. They are part of Internet Up so please be warned not to do business with this company. I paid $273.00 plus $18.00 to return this product and now I think I got scammed.
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