Buying the V70 cordless vac was easy, but an expensive lesson. Very Poor performance for the money. Tried to discuss return via email (the only way I found to communicate with them), and have gotten a HUGE runaround; endless, sometimes repetitive back and forth between myself and a number of unnamed co.personnel via days of emailing. They made a counteroffer of 20% cashback! HaHa. When I pushed for return and refund, they said "Ok, send it back and we'll refund the money.", & the email provided a very strange return address, and a non-existent email. Their return policy has a clause about possible damage (like during return shipping) whereby the customer loses EVeRYTHING. I finally gave in to the "20% cashback & 3 additional yrs warrantee" (yeah, right), and have not heard JACK back from them. do not trust this company!
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