I purchased this hoover based on their reviews, a few months ago, since then, the hoover suction doesn't work and the battery reduces within 5 minsI have contacted snapbuy since August. The communication isn't consistent, with back and forth emails stating that a new battery will be sent - to date I haven't received anything. Now I am being asked to send the hoover back at my own cost, to receive my refund. I have requested that they send a courier to take the hoover , but again no communication - shambolic of a company and product!
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