WARNING: Unprofessional Business Practices – Legal Action Initiated (Order 03773540)I am writing this to warn other business owners and consumers: Do not buy from Snapbuy.I purchased a Proscenic Q20 Plus for my company, Rejoice Styling. After the device arrived defective, I returned it immediately. It was officially delivered back to their warehouse on March 12th. Since then, Snapbuy has been illegally holding my funds (€399.90).Despite multiple attempts to resolve this via "Support" (Muhammad), they refuse to issue a refund, claiming they are "waiting for the manufacturer." Under European Law, the seller is responsible, not the manufacturer. They have exceeded every reasonable timeframe for a solution.Current Status:•As of Monday, March 30th, I am initiating formal legal proceedings:•A Registered Legal Notice (Einschreiben Einwurf) is being sent to their headquarters in Grünwald.•A formal Court-Ordered Payment Reminder (Mahnverfahren) is being filed with the Amtsgericht München.I am claiming the €40.00 late payment penalty (pursuant to § 288 para. 5 BGB) plus statutory interest and all court fees.If you value your money and your time, stay away from this company. They ignore legal deadlines and hold customer money hostage.
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