Genuinely at my lowest of low. I grew up in the Snapchat era when memories first happened. I had multiple devices as a kid tablets and laptops at divided houses. I saved my whole life on Snapchat. I was recently in a car accident and my phone was lost and I'm assuming destroyed in the accident. Leaving me with no phone and no way to recover anything. I didn't have the phone backed up and now that I'm an adult I only had my phone I have a laptop I used for school only and logged in once but it didnt save so I'm stuck with no Snapchat. I lost my mother 2 years ago I have most of my memories with her on there. My family cat of 13 years that lived with me as an adult us growing up together gone. All of my ups and downs of life gone. I literally have nothing. I remember my login I just don't have access to my phone or email to verify. I reached out to support literally pleading. I was willing to send my id, my birth certificate my social literally anything they wanted I have I could even send them a picture of me with all of my documents making a silly face to prove it's me literally anything to get my memories back. I dont care about the app I just want my memories and they don't care. They are heartless and I was very nice I sent one email and one reply and they ghosted me. The message they sent back was basically "we can't help and we dont care best regards Snapchat" if 12 yr old me knew that I would have 0 memories of my life because of a car accident I didn't cause not by injury but by Snapchat being a heartless company I would've never downloaded or given my money to it. I miss my mom and I hope one day I am able to get into the account maybe I will find an old phone from middle school somewhere big I doubt it.
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