The bike itself seem to be good. I would give it a 4 stat rating. The support gets a 0 to 1 star. Customer support appears to be nonexistent. I have left several voice mails, not one of them was returned. I have email with a couple issues, no reply back. The bike came damaged, you were going to send out a new back rack, have not see it yet, nor have you replied to my email asking about status. I'm concerned that if something goes wrong and the bike is inoperable that I would be on my own to fix it.
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Established in California, Snapcycle was founded by a team of young and fun-loving e-bike enthusiasts. We incorporate the latest technology into our ebikes, offer great functionality to our customers, and most importantly, keep our ebikes at an accessible price point for everyone. We believe our ebikes have an amazing price-performance ratio in the market. We hope you'll love them just as much as we do!See more
