Name: snapcycle.com
Telephone: +14158889135
Rating: 4.0

Robert Reinaker Guest

6 months ago

part replacement

a little bit slow (two weeks) to fulfill the order (a new display) but otherwise perfect

Date of experience: Aug 05, 2025

Mark H Guest

7 months ago

Wrong item was sent

Wrong item was sent. I have tried contacting Snapcycle but they are not responding to my emails.

Date of experience: Aug 02, 2025

Vilma Turner Guest

7 months ago

Be more transparent until the customer…

Be more transparent until the customer of the truth about what they're doing

Date of experience: Jul 17, 2025

Josephine Long Guest

8 months ago

Terrible

Terrible, ordered it 27 days ago still doesn’t show that it’s on the way. FedEx tracking says they have the package sent snapcycle 4 messagesBeen about ten days since they would look into it. Wouldn’t order from these clowns

Date of experience: Jun 30, 2025

Solomon Coleman Guest

8 months ago

Saddened

Customer service is non existent

Date of experience: Jun 24, 2025

Gwenda Scott Guest

9 months ago

Have tried contacting customer service…

Have tried contacting customer service numerous times . No reply .I'm told they are going out of business .This is why you buy from reputable companies with good customer service

Date of experience: May 19, 2025

Quinn P. Guest

10 months ago

Unresponsive to messages

Date of experience: Apr 17, 2025

Jeffery Guest

10 months ago

Customer support appears to be nonexistent

The bike itself seem to be good. I would give it a 4 stat rating. The support gets a 0 to 1 star. Customer support appears to be nonexistent. I have left several voice mails, not one of them was returned. I have email with a couple issues, no reply back. The bike came damaged, you were going to send out a new back rack, have not see it yet, nor have you replied to my email asking about status. I'm concerned that if something goes wrong and the bike is inoperable that I would be on my own to fix it.