I joined this gym after seeing claims on their website regarding having "the best" equipment. Initially, I wasn't impressed due to some equipment damage, missing attachments, and disorganized weights. Staff assured me that new equipment was on order, but three months later, nothing has changed. I was also promised secure storage for belongings, which never materialized. Now, some treadmills are out of order as well! It feels like a lack of care for members. When I requested to cancel my membership, I was told I need to pay £150, which is absurd given the circumstances. I’m struggling with medical bills and housing, so I can't afford that right now.
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