Review Time
I recently started up my membership at Snapfitness Andover having only 2 days available in a busy schedule.
On Wednesdays at peak time there's a class that takes up the whole workout area on the 1st floor. I wasnt made aware of this when signing up. The first Wednesday this happened I was told to leave my workout early, I asked the trainer where can I stretch, and he rudely said the stairwell. When I questioned this he said take it up with management.
I use the first floor for functional fitness I need for an injury. They now expect me to train there in a hostile environment.
Snap fitness think their terms and conditions supersede the Consumer Rights Act 2015, "no refunds will be given under any circumstances". They are unwilling to come to any compromise so I will have to take legal action.
Stating the obvious: i would avoid this gym.
I enjoy the classes due to the instructors high-energy and positive motivation l get with them.
I love the individual shower rooms and the sauna
I always feel welcome…. The staff are very friendly and helpful
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I LOVE my local Snap gym. Everything a good gym should be - great classes, excellent equipment, great atmosphere, clean environment. Highly recommend...well 99% recommended. 1% because I don't want the secret to get out and then it gets too busy lol. But then, open 24/7 so I'll find a quiet time! 🤣
The staff are absolutely fantastic and the facilities offered are really good, and are in good condition. The classes are also worth joining, the instructors are brilliant.
Also, as someone who is on the heavier side, I haven't felt uncomfortable in the gym ever, not doing a workout alone, nor in a class. They really do welcome everyone!
I joined snap just under a year ago because I had heard good things about this gym. The cleanliness and friendliness of the staff. And everything I heard was true. Really nice gym, not the biggest but everyone really welcoming and loads of equipment. Really pleased I made the move from my old bigger gym.
The gym is perfect! Clean facilities and a good variety of equipment for all abilities. As for the staff, they are all friendly, helpful, patient, encouraging and supportive, whether it's about learning how to use a machine, or how to sort out a payment plan. Paul is an absolute asset to the gym, and Steve is great too. Thank you Snapfittness team, keep up the good work!
This gym is the best in the vicinity. Open around the clock, the machines are consistently functional. The staff are fantastic, especially one team member who is always cheerful. The vibe is excellent, and everyone seems to be in high spirits. Since joining, I've lost over 5 stone and feel better than ever. Although traveling from a nearby town can be challenging, it's definitely worth it to get to this gym.
I joined this gym after seeing claims on their website regarding having "the best" equipment. Initially, I wasn't impressed due to some equipment damage, missing attachments, and disorganized weights. Staff assured me that new equipment was on order, but three months later, nothing has changed. I was also promised secure storage for belongings, which never materialized. Now, some treadmills are out of order as well! It feels like a lack of care for members. When I requested to cancel my membership, I was told I need to pay £150, which is absurd given the circumstances. I’m struggling with medical bills and housing, so I can't afford that right now.
I've trained in numerous gyms over the years, and this one truly distinguishes itself as a consistently top-notch environment. First off, the equipment is exceptional. The machines are modern, well-maintained, and clearly selected with genuine training in mind, not just to occupy space. Everything feels solid, smooth, and well-engineered — no loose parts or makeshift fixes. You can sense the machinery is cared for, which instills confidence during serious workouts. The layout is smart and functional, providing ample space to move, train, and transition between exercises without feeling cramped or hurried. Whether performing compound movements or isolation work, the gym comfortably supports all activities. It maintains an organized atmosphere, enhancing both safety and mindset. What truly sets this gym apart is its high standard of maintenance. Cleanliness is a clear priority; the gym is consistently tidy, and the equipment is well-kept, creating a professional environment that invites you to train rather than just rush in and out. The atmosphere is calm and welcoming, catering equally to newcomers and seasoned fitness enthusiasts. There's no intimidation or ego-driven behavior, just individuals focused on their workouts in a respectful setting, which is a rare balance. Additionally, the 24-hour access is invaluable, allowing you to train at your convenience, avoiding overcrowded peak hours. This flexibility gives this gym an edge over many competitors. Overall, it feels thoughtfully operated, professionally maintained, and genuinely focused on real training rather than gimmicks. From the quality of the machines to the cleanliness and atmosphere, everything feels intentional and well-executed. It's a gym where you can train effectively, progress steadily, and enjoy the journey — exactly what a great gym should provide.
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