I recently started up my membership at Snapfitness Andover having only 2 days available in a busy schedule.
On Wednesdays at peak time there's a class that takes up the whole workout area on the 1st floor. I wasnt made aware of this when signing up. The first Wednesday this happened I was told to leave my workout early, I asked the trainer where can I stretch, and he rudely said the stairwell. When I questioned this he said take it up with management.
I use the first floor for functional fitness I need for an injury. They now expect me to train there in a hostile environment.
Snap fitness think their terms and conditions supersede the Consumer Rights Act 2015, "no refunds will be given under any circumstances". They are unwilling to come to any compromise so I will have to take legal action.
Stating the obvious: i would avoid this gym.
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