Had what I thought was a very good interaction with Snappy Snaps ...... until I didn't .I will start from the beginning . I needed UK style passport photos . Great , will go to Snappy Snaps as every one I know has used them , and has rated them highly . Got my photos done , and the senior member of staff , who by the way was helpful and knowledgable seemed to make it look easy , they even tested the shot taken , by seeing if it would pass on the gov.uk passport site , which it did.So , if it went smoothly , why would I give them a low score ? Well , I made the honest mistake of leaving my wallet behind , I only found out afterwards when I got home , and realised , left front pocket was light , (this is where I keep my wallet and keys ), I checked ALL my pockets , and my bag , and it was obvious to the mistake I made . I did call , but the line was not the best , as it was a landline , and the colleague I spoke to was sure no items were left behind . I myself , have worked in retail , and sometimes items can be misplaced and put in other locations for safe keeping , as per company advice / guidelines , various companies usually vary info from place to place , manager to manager , etc , etc .So , I decided to go to check for myself . Unfortunately , the nice member of staff who helped from earlier , was no longer available , and the staff member who did try to help could not find my wallet , he did try looking , along with a different colleague . This is not what annoyed though ..... when I kindly asked the staff member if he could check the CCTV , he was kind enough to tell me that this branch does not have CCTV . I was left shocked , genuinely , I was in retail , both at the font end (shop floor) and back of house (admin and logistics ) for a total of 27 YEARS , and I know for a fact , CCTV was and will always be compulsory , for various reasons , theft / damage / assault / insurance issues , etc . I had to leave , no wallet , no card , no cash . I did leave my details , hoping for that all important call , but the experience was not what I hoped for . I want people reading this to imagine a scenario where you get attacked in retail a store any store , any where in the UK . You would think , that when need be , that CCTV would help , to catch the assailant .Then imagine being told sorry no video / CCTV ..... I would of taken it as a given ALL high street stores are like this . People .... take note , be careful and be vigilant and always remember your bearings , and where you keep all your items , always check before your leave a store , not just when your leaving your house .
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