Good evening, I came into the Kingston branch today at 5:50pm to simply ask a few questions regarding pictures for a visa application and I spoke to a lady ( long mid length brown hair in her 30’s) I found her completely unhelpful, miserable face clearly didn’t want to help me as it was near closing time then a man stepped in on our conversation and was so rude it made me uncomfortable. I will now have to go to the surbiton branch tomorrow instead as I do not want to have to experience this again. Iv worked in retail for many years and this is NOT how you treat customers. Disgusting
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