Finally submitting a review as my attempts to contact have been met with silence.I submitted 3 rolls of colour 35mm film, 36 exposures each, and a roll of B&W to the Guildford store in May 2022. They informed me at the time it could take up to 3 weeks to develop, which was fine. I awaited a phone call to tell me when they were ready (I ordered digital copies only). I received a phone call on Saturday 25th June, 1:52pm, saying my film was ready. I was away at the time, and did not receive this until I got left a further voicemail on Friday July 1st reminding it was ready.I went in to collect the photos on Wednesday July 6th. I was given a CD and digital copies from the Black and white film only. The lady working said she couldn't find the other 3 rolls of film and told me to come back another time after she'd 'pulled everything out' to find them. I left and awaited contact.I went back in a week or so later, querying this again. They still couldn't find them. A different lady this time looked, and then took my number and said she would call with an update after checking with the manager 'who tends to throw things away'. I was shocked at this but left without being able to do anything further. I never received a phone call. Another couple of weeks later, I revisited the shop and reminded them of the situation, after which the same lady as last time said she wasn't sure, they couldn't find them, and to instead contact head office.I have done this, on two occasions months apart, to no avail. None of this has ever been met with sympathy or regret, let alone reimbursement or compensation. I had not made further attempts sooner due to ill health. But it's appalling service, would never use again.
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