I ordered a canvas print of a painting at Guildford. It was a simple job. A perfect square and only two tone in colour - black background, beige painting. I asked for a 30cm by 30 cm canvas print.I have received a 60cm by 60cm print, and the base hasn't got the print on it, it's the grey base. There's an uneven line so it wasn't printed in one take. The image isn't centred and over stretched. There's unsightly bleed on the edges. I said when I had to self place the order on a machine that couldn't even move the mouse to align the print that I DID NOT WANT these issues as it was a gift for a friend. It is lucky I wasn't selling this, as I couldn't, the quality is so poor. I think if you are going to charge £80 pounds for this service, one busy shop assistant who gets you to self-serve is a bit poor. I am writing to customer service for a full refund, and I still need my print!
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