FOR AWARENESS! The customer service is via an AI and you will receive something as follows when sending them an email:Kind regards,SneakerAsk Customer Service,Powered by AI, reviewed by humans—we are here to help you quickly and effectively.Processing a Return via Return to Sender that is executed automatically by the shipping company is already a complicated process via the customer service because you will get a reply via AI. Only if you did not receive the money back within 14 days that they will escalate it to a "human agent".UPDATE AFTER 14 DAYS:No refund was issued even after 14 days after return was initiated. Couple of followups made but replies only contained generic statements even with a supposed to be "human agent". Therefore the refund processing stated on the website is not followed.
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