Zero stars. I payed for the fast track which should have a turnaround time of 3 days. They forgot to ship my test for over 2 weeks. If I hadn’t complained it never would have shipped at all. Customer service response was basically “hehe oopsie.” Then it still took several days to get the test. Then with the promise of overnight results my package was immediately delayed. It’s still delayed. I thought at this point I should be refunded but still get my results because of not even remotely getting what I paid for. They canceled my test within clarifying if I wanted that first. Their customer service people seem to have never ever worked with pregnant women before and are childish and insensitive. I’ve had better customer service for USB cords on Amazon. People get this test for many heavy serious personal reasons among others, maybe don’t treat your customers like a joke. Still no results and I’m now at the point where I can get the NIPT so there’s no sneak peek of anything. Now they just have my blood for no reason and I drove to a FedEx on a weeknight to get the “overnight results” for no reason.
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