Reason given 3 stars is that there is no phone contact or chat (at least for UK customers) so if have any questions (that are not on FAQ) or made a mistake completing the activation test code the only way to find help is via the online form which it can take 48 hours to reply. Also in the site they say that the results will be ready within 12 hours from the moment they receive the kit back, which for me it took 48 hours. Some updates in the site and also a UK contact number will be very helpful for stressful people like me
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