I was a bit sceptical about ordering as I’ve seen the reviews however my experience has been wonderful. Made sure the website was set to UK mode, ordered on a Tuesday afternoon it came the next day via Royal Mail. I had to wait a week and sent it the following Monday and had tracking up until it went on a plane to the US lab. I got my check in email on the Friday so it took 5 days to send and receive However my results came back inconclusive and a scan confirmed I was a week behind. They sent me a replacement but DPD sadly never arrived. I emailed customer service yesterday to explain the issue and they’ve been kind enough to not only reply within hours of my email, but send me another kit! So I’ve had 2 curtesy kits sent to me (although one never arrived)b This time they’ve changed it to Royal Mail again and it was dispatched today, to again be delivered tomorrow morning. So far they have been great for me. My advice is make sure when ordering you have the website set to UK. Follow the instructions carefully and do not cross contaminate. Men and dogs should not be near, touch or even breathe on your kit (lol!) this will give a false male result. But as I said, the reviews are abit all over the place but so far I have genuinely been quite happy and pleased with the service I’ve received x
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