I sent my results back over a week ago, and have heard nothing. The tracking said my sample was delivered back to their freight carrier the day after I posted it, and since then, radio silence. I have tried contacting via both Facebook and email and have had no response. I would not recommend this company at all, it really plays with your emotions given the nature of the result you’re waiting for and the customer service is non-existent. Essentially I’ve paid £80 for absolutely nothing- horrendous.
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