The idea is good and will appeal to a lot of people. However, people in my situation, with ageing and sick pets, it isn't good at all! As their brand becomes more popular with ever increasing number of members, it is practically impossible now to book an appointment before a week which leaves me with no other choice than to book him quickly to another vet. Kinds of cancel any other benefit don't you think? Now, my pets were taken good care of and most vets were nice and professionals although a couple others need to learn a bit more manners.
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