Review Time
I signed up for an annual plan with the service, but I was deeply disappointed with the quality of care from the veterinarians. The receptionist was also quite rude. I have a lot to say about this almost year-long experience. It began with a medical error when I first started my policy. I took my dog to the vet due to abdominal pain, and while they were quick to schedule an urgent appointment, I later found that the vets often avoid necessary investigations despite them being included in the policy. They seem more focused on minimizing costs than providing thorough care, which I understand to some extent, but it requires experienced clinicians, which the service lacks. The vets are usually recent graduates without much experience, leading to a different vet each time. After my dog's initial consultation, her condition worsened, and we had to take her to an emergency clinic. Shockingly, the vet from the service called later to inform me that she had administered ten times the correct dose of morphine. As a medical professional, I know the risks associated with such a mistake, and I was frustrated that they didn't contact me sooner. We decided to give them another chance, but I was disheartened to see a lack of double-checking protocols in place. The vet administered drugs without any second verification, which is standard in hospitals. We ended up paying a hefty bill due to their error. Later, when I returned for my dog’s limping, it was hard to get an appointment. After some complaints, they managed to fit us in, but the young vet seemed unsure about the diagnosis. I had to push for further testing, and the receptionist was unhelpful when I inquired about booking an X-ray. Ultimately, I decided to seek help from another vet, who provided a proper examination and diagnosed arthritis. Given these experiences, I’m uncertain if I would trust them again for any clinical needs. Even for routine treatments included in my plan, they failed to follow through as promised. In summary, while the concept behind the service is promising, it unfortunately does not deliver. Cost constraints seem to lead to a lack of attention to care, and I won't be renewing my policy next year.
Snoots have been fantastic with my cat’s dental scaling and follow-up for suspected FORL. The team are professional, caring, and very thorough - I felt my cat was in safe hands throughout. The only downside was having to wait from June until September for the follow-up, but the quality of care more than made up for it. Highly recommended!
The idea is good and will appeal to a lot of people. However, people in my situation, with ageing and sick pets, it isn't good at all! As their brand becomes more popular with ever increasing number of members, it is practically impossible now to book an appointment before a week which leaves me with no other choice than to book him quickly to another vet. Kinds of cancel any other benefit don't you think? Now, my pets were taken good care of and most vets were nice and professionals although a couple others need to learn a bit more manners.
I am extremely disappointed with the care my dog received at this clinic. He has been suffering from a severe skin condition, and despite two visits, the only advice given was to use a dandruff shampoo. He was also prescribed steroids for the condition, which I stopped after he started shaking (advised by the vet) - but no one ever followed up to check on him.I also raised concern about a growing lump on his neck, but nothing was done to investigate it. During my last visit, I was asking questions about my dog’s health, and the vet rushed me out, saying “I don’t know, I have another patient.” I left feeling dismissed, unheard, and extremely worried.On top of this, my dog hasn’t received his kennel cough vaccine, which is part of the plan I pay for, leaving me unsure about the potential health impact.The customer service at this clinic is terrible. Staff appear dismissive, communication is poor, and I feel that my concerns were not taken seriously at any point. Most of the reviews on Trustpilot are obviously not organic and do not reflect the real experience of paying customers.I trust and pay for professional veterinary care, but this clinic has failed completely in both treatment and service. I hope others read this and reconsider before trusting this clinic with their pets.
We’ve just been to our first consultation at Snoots, and even if I wrote an extensive essay, I wouldn't be able to fully do justice to how incredible the experience was.From the moment we walked in, we were met with kindness, patience, and professionalism. Dr. Hanna and Deisa were outstanding - so welcoming, gentle, and thorough. Nothing felt rushed, pushed or cold. We were given all the time, attention, and care we needed. My wife, I, and our furry boys left feeling not just looked after, but genuinely cared for.Since moving to the UK, we've been searching for a veterinary practice that truly feels right. Every single place we'd been to before had something that, at best, didn't quite sit right with us. But this time, we left with a sense of relief and trust that we hadn't felt before. Honestly, I got teary-eyed on the drive home thinking about how stressful vet visits have been in the past, and what a gift it is to have found a place like this. I truly hope this incredibly high standard remains in future appointments, but so far, the first impression was absolutely impeccable.I love their business model proposition and ambition to disrupt a market that is in much need and set in its ways. It's clear this isn't just another regular vet business, but a practice truly dedicated and designed to pets and their families. However, it's important to set the expectations right and that pet owners understand that they are a primary care practice for members, not an emergency service nor a pet insurance provider. They're setting a new standard for compassionate, humane, and modern veterinary care. I'm confident they will continue to grow and spread throughout London - and hopefully beyond.If I had one wish, it would be that I had found them sooner.Thank you to all the Snoots team for such a wonderful experience, you deserve all success in the world!
Five Stars – Absolutely Fantastic!I’m absolutely thrilled with Snoots’ approach and transparency — you simply can’t find another offer like theirs anywhere! Their app support responds instantly, and calling them is a breeze — you’ll always get through without any problems. Super duper, totally awesome! I wholeheartedly recommend them. 💥
I contacted Snoots to find out about this service and decidedly to sign up. It was all very simple and straightforward, and when I did have some queries they were quickly answered by a real person who couldn’t have been more helpful.
I am thrilled to share my experience at Snoots Vet Clinic! Sofia and Rachel are truly amazing; their dedication and compassion for the animals are unmatched. During our recent visit, we unfortunately ran 30 minutes late, but even though the clinic was closing, they patiently waited for us and provided a thorough assessment of our pet. Their professionalism and kindness made a stressful situation much easier to handle.I truly believe that Sofia and Rachel are the best vets out there! Thank you, Snoots Vet Clinic, for your outstanding care. We feel so fortunate to have you in our corner.Highly recommend
Claim your business profile now and gain access to all features and respond to customer reviews.
ultimatepetnutrition.com
whiskas.com
ourpetmarket.com
www.pawfectorganic.com
woofz.com
bitiba.co.uk
debbiesdoggiesofharrow.co.uk
tsmaquatics.com
conkauk.co.uk
k9indigo.com