I am extremely disappointed with the care my dog received at this clinic. He has been suffering from a severe skin condition, and despite two visits, the only advice given was to use a dandruff shampoo. He was also prescribed steroids for the condition, which I stopped after he started shaking (advised by the vet) - but no one ever followed up to check on him.I also raised concern about a growing lump on his neck, but nothing was done to investigate it. During my last visit, I was asking questions about my dog’s health, and the vet rushed me out, saying “I don’t know, I have another patient.” I left feeling dismissed, unheard, and extremely worried.On top of this, my dog hasn’t received his kennel cough vaccine, which is part of the plan I pay for, leaving me unsure about the potential health impact.The customer service at this clinic is terrible. Staff appear dismissive, communication is poor, and I feel that my concerns were not taken seriously at any point. Most of the reviews on Trustpilot are obviously not organic and do not reflect the real experience of paying customers.I trust and pay for professional veterinary care, but this clinic has failed completely in both treatment and service. I hope others read this and reconsider before trusting this clinic with their pets.
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