I need to make a warranty claim on my Jones Flagship snowboard, and Jones' policy says that I need to handle that through the seller. I sent multiple photos and explained the damage in detail; however, customer support refused to give me any information and demanded that I ship the snowboard to them for assessment. So I paid €20 to ship a snowboard that was damaged beyond repair. It's been a month since the snowboard was delivered to them, and I've sent multiple emails to customer support since then, but I still haven't received any response. My messages are being deliberately ignored, and as I see it, the company has stolen my snowboard. I'm considering criminal prosecution as the value of this high-end snowboard is substantial. The chat option on the website doesn't work, and there is no phone number to call, so this company generally feels like a bunch of scam artists, even though it was a real and functioning company about a year ago.
Claim your business profile now and gain access to all features and respond to customer reviews.
